20192022. Future. 1997-2010. CENTURY 21 memberikan jalan untuk mewujudkan mimpi saya, dengan memberikan training seperti legal aspect, digital marketing dan personal branding" HEAR THEIR SUCCESS STORY ready to leap "one step further" by transforming ONE21 into the main Operating System that will support the CENTURY 21 Indonesia Digitalmarketing semakin berkembang di dunia pada umumnya dan indonesia pada khususnya, semenjak pandemi covid 2019. Adanya kebijakan pembatasan aktifitas karena pandemi, membuat trend masyarakat semakin bergeser untuk membeli segala macam produk maupun jasa melalui online. Iniadalah hal minimum yang harus Anda lakukan untuk strategi social media marketing apa pun. Pilih 1 atau 2 channel untuk memulai. Jangan memilih lebih dari itu — gunakan social media channel selection cheat sheet. Hasil: Memulai dengan fokus yang sempit akan membuatnya lebih mudah berkembang dan melibatkan audiens. MemahamiKonsep Customer Path (Konsep 5A) Ricky FR. Customer Path merupakan sebuah keputusan konsumen untuk membeli sebuah produk atau menggunakan suatu jasa. Mark Plus, Inc mencetuskan konsep costumer path terbaru, dimana sebelumnya diberi nama Konsep 4A. Seiringnya berjalan waktu, keputusan konsumen dalam meminang suatu IntegraInovasi Indonesia sebagai konsultan dan developer dalam bidang Teknologi Informasi dan Komunikasi (TIK) berusaha memberikan solusi terhadap permasalahan dan kebutuhan teknologi informasi dengan mengutamakan pada solusi pemanfaatan IT secara efektif dan efisien. Digital Marketing; Training; Kontak. Cokro Square Kav K. Jl. HOS buatlah peta daerah pengaruh kekuasaan kerajaan sriwijaya. Digital Marketing di Indonesia Tahun 2019 diperkirakan akan tumbuh pesat menurut Laporan Tren Iklan Digital Global 2019 PubMatic . Diperkirakan pengeluaran Digital Marketing Indonesia akan mencapai $ 2,6 miliar sekitar Rp36,5 triliun tahun ini atau meningkat 26 persen dibandingkan tahun lalu. Ini adalah tingkat pertumbuhan tertinggi, mengalahkan negara-negara Eropa seperti Rusia, Irlandia, Swedia, Prancis, Belanda, Italia, dan Swedia. Sebenarnya, total pengeluaran Digital Marketing Indonesia pada tahun 2019 masih kecil dibandingkan dengan Amerika dan Cina dalam laporan PubMatic . Kedua negara tersebut adalah satu-satunya pasar dengan pengeluaran iklan digital lebih dari $ 10 miliar yang diproyeksikan akan tumbuh pada tingkat dua digit pada tahun 2019. Namun, dalam hal persentase pertumbuhan setiap tahunnya , mereka masih kalah dengan negara-negara berkembang seperti Indonesia dan India. Baca Juga 7 Alasan Digital Marketing Sangat Penting Untuk Bisnis Anda Jika dilihat dari % perubahan setiap tahunya , Indonesia berada di posisi teratas dengan persentase pertumbuhan mencapai 26 persen. Diikuti oleh India 20% di tempat kedua, Rusia 19%, Thailand 15%, dan Meksiko 15% yang berada di posisi lima teratas, termasuk Indonesia. Digital Marketing pasar Indonesia yang berkembang karena sejumlah faktor. Salah satunya adalah meningkatnya jumlah pengguna internet yang kini melebihi setengah dari total populasi Indonesia yang mencapai 265,4 orang. Selain itu, pengembangan fitur periklanan di media sosial dan tren belanja online juga mendorong bisnis untuk berkampanye untuk merek dan mempromosikan ke ranah digital. PubMatic juga mencatat bahwa belanja iklan digital global tahun 2019 diproyeksikan mencapai $ sekitar , 601 triliun tumbuh 48,5 persen. Juga, pada tahun berikutnya, ia meramalkan bahwa angka itu bisa mencapai $ 380,40 miliar sekitar Rp5 , 346 triliun atau tumbuh 54,5 persen. Ketika merujuk pada data ini, hingga 2020, sebagian besar pengeluaran iklan akan dihabiskan untuk iklan digital dan ini akan perlahan-lahan mengubah tren periklanan konvensional atau tradisional. Tempat Kursus Komputer Terbaik Digital Marketing, Programming, SEO, Dll. Programmatic Ads di Pasar Digital Indonesia Iklan terprogram Progammatic Ads menjadi salah satu metode atau interaksi yang membedakan antara iklan digital dan konvensional. Dalam iklan terprogram, hampir semua transaksi dapat diselesaikan secara otomatis pada satu platform. Mulai pilih layanan produk, konsultasi melalui chatbots , hingga proses pembayaran. Bahkan, hampir setiap biro iklan telah mengadopsi sistem programatik untuk memberikan kenyamanan dan efisiensi dalam transaksi. Menurut PubMatic , tren ini juga akan bergerak positif pada tahun 2019. Dari total pengeluaran iklan digital secara global, dua pertiga akan dihabiskan untuk iklan terprogram. Baca Juga 8 Cara Ampuh untuk Meningkatkan Perfoma Websitemu Di pasar Digital Marketing Indonesia, tren iklan terprogram sejalan dengan tren global. Iklan terprogram di Indonesia diprediksi oleh PubMatic akan mengalami peningkatan pesat pada 2019. Diperkirakan total pengeluaran untuk iklan terprogram di Indonesia akan meningkat sebesar 89 persen, mencapai sekitar $ 500 juta sekitar Rp7 triliun tahun ini. Dengan pertumbuhan ini, pasar iklan terprogram Indonesia telah menjadi yang paling cepat berkembang pada 2019 bersama dengan India 47% dan Brasil 45%. Tingkat pertumbuhan ini jauh melebihi negara-negara Eropa seperti Perancis 26%, Jerman 19%, dan Italia 19%. Meski begitu, dalam hal jumlah nilai yang dihabiskan, Indonesia masih di bawah negara-negara ini. Kursus digital marketing terbaik Iklan Seluler Mobile Ads di Pasar Digital Indonesia Teknologi seluler, yang sekarang hampir menjadi tren teknologi secara umum, juga mendorong pertumbuhan belanja iklan seluler di dunia. PubMatic memperkirakan bahwa total belanja seluler tahun ini akan melebihi $ 200 miliar sekitar $ 2,811 triliun. PubMatic melaporkan bahwa tingkat pertumbuhan di sektor ini akan tetap berada di wilayah dua digit hingga 2022. Mirip dengan iklan terprogram, sektor iklan seluler di pasar periklanan digital Indonesia telah menjadi pasar dengan pertumbuhan tercepat pada tahun 2019. Pertumbuhan pasar iklan seluler Indonesia dari tahun 2018 hingga 2019 diprediksi oleh PubMatic akan mencapai 34 persen. Kursus Digital Marketing Baca Juga Cara Meningkatkan Traffict Pada Website yang Eksplosif di Tahun 2020! Persentase ini sebenarnya setara dengan Rusia, tetapi untuk jumlah yang dihabiskan, Indonesia masih unggul dari Negara Beruang Merah. Total pengeluaran iklan seluler Indonesia diproyeksikan oleh PubMatic akan mencapai $ juta sekitar Rp21 triliun. Pembelian dalam aplikasi juga dapat dianggap sebagai salah satu pendorong utama peningkatan pengeluaran iklan seluler. Bagaimanapun, adopsi internet seluler di kalangan konsumen memang didorong oleh aplikasi. Mereka menghabiskan lebih banyak waktu di sana daripada melalui web seluler. Pada kuartal kedua tahun lalu saja, pengguna perangkat seluler yang mengunduh aplikasi digital di seluruh dunia hampir mencapai 30 juta. Jadi, menampilkan promosi atau kampanye melalui aplikasi sekarang menjadi tren dalam periklanan digital. Tidak mengherankan jika aplikasi saat ini di pasar menyediakan ruang untuk beriklan. Aplikasi ROLi dan Mobile Ads ROLi , aplikasi gaya hidup digital yang dirancang oleh Telkomsel , bisa menjadi contoh. Aplikasi ini untuk pengguna ponsel Android dapat memfasilitasi pengiklan atau merek untuk mempromosikan produk mereka ke pelanggan Telkomsel yang tersebar di seluruh negeri. Saat ini, sekitar pelanggan Telkomsel telah mengunduh ROLi ke perangkat seluler mereka. Baca Juga 6 Hal Yang Dapat Meningkatkan CTR Adwords Kamu Saat Ini The Roli aplikasi juga cukup unik karena memberikan banyak manfaat kepada pengguna seperti kuota internet data, paket SMS, dan paket suara. Hadiah seperti kuota data internet 300MB dapat diperoleh setiap bulan oleh pengguna ROLi dan gratis. Mereka hanya perlu mengaktifkan fitur layar kunci ROLi selama 30 hari langsung pada perangkat sebagai persyaratan. Jadi, dalam fitur layar kunci ini, konten yang dipromosikan oleh pengiklan dan merek akan ditampilkan kepada pengguna ROLi . Ini memiliki potensi untuk meningkatkan kesadaran merek di pasar. Selain itu, masih ada banyak ruang iklan yang dapat digunakan pengiklan di ROLi . Seperti survei, spanduk layar dalam aplikasi, atau melalui video di menu iklan tontonan. Memberikan pengalaman unik dan inovatif ini adalah keuntungan yang dirasakan pengguna perangkat seluler. Jadi wajar jika tren periklanan saat ini semakin mengarah ke digitalisasi, terutama mobile. Iklan Video Video Ads Selain itu, tren yang semakin populer di semua kalangan saat ini adalah video. Saat ini, banyak orang senang memproduksi dan menonton video. Perhitungan yang dilakukan oleh PubMatic , video menjadi faktor pendorong utama dalam pertumbuhan angka pengeluaran iklan digital. Mereka memperkirakan, peningkatan domain ini bisa mencapai lebih dari 70 persen hanya dalam empat tahun 2018-2022. Baca Juga 9 Tips Jitu Buat Toko Onlinemu Sukses dan Menghasilkan Profit Besar Dilihat dari metode transaksi, pengeluaran untuk iklan video terprogram secara global diperkirakan meningkat 7,4 persen dari tahun lalu, dari 54,6 persen menjadi 62 persen pada 2019. Sementara non-programatik mengalami penurunan dari 45,4 persen menjadi 38 persen pada periode yang sama. Dari semua klasifikasi di atas, pengeluaran untuk iklan video terprogram di Indonesia diperkirakan tertinggi pada 2019. Persentasenya dua kali lipat dari tahun lalu, mencapai 105 persen. Sebuah video memang tidak bisa dipungkiri sebagai tren yang sangat populer di masyarakat. Di Indonesia, dalam waktu kurang dari setahun Januari – September 2018, konsumsi konten video dari semua pelanggan Telkomsel telah meningkat sebesar 67 persen, setara dengan 73 petabyte. Jika dikonversi, ini sama artinya dengan memutar video berkualitas high definition HD selama tahun. Pada tahun 2020, konsumsi video jutaan pelanggan Telkomsel diperkirakan akan mencapai lebih dari 120 petabyte. Tren ini menunjukkan bahwa video akan menjadi media untuk iklan yang sangat potensial untuk bisnis. Jika Anda membaca tren dan angka di atas, para pelaku bisnis tampaknya sangat bersemangat untuk mengalokasikan anggaran besar untuk iklan digital. Penting bagi pengiklan dan penerbit untuk membaca tren dan data dalam iklan digital yang dapat memiliki dampak dan pengaruh signifikan terhadap pasar. Karena dunia digital dipenuhi dengan aspek-aspek pemrosesan data, demikian pula industri. Data sangat penting untuk menentukan berbagai keputusan bisnis. Berikut ini adalah infografis tentang tren pasar periklanan digital Indonesia pada tahun 2019 Baca Berikutnya 8 Strategi Digital Marketing terkini utuk Meningkatkan Profit Anda Pemasaran digital secara sederhana dapat didefinisikan oleh Chaffey dan Ellis-Chadwick 2019 dan Piñeiro-Otero dan Martínez-Rolán 2016 sebagai upaya mencapai tujuan pemasaran melalui penerapan teknologi dan media digital. Kotler, Kartajaya, Setiawan 2017 dan menyatakan bahwa peran terpenting pemasaran digital adalah untuk mendorong tindakan dan advokasi serta hasil, sedangkan pemasaran tradisional fokusnya adalah memulai interaksi pelanggan. Laudon dan Trave 2021, Maingret 2021, Miles 2021, Turban, Whiteside, King, Outland. 2017, Strauss dan Frost 2014, Taken 2012, menjelaskan bahwa e-marketing, internet marketing atau yang biasa dikenal dengan digital marketing merupakan inti dari sebuah e-business, dimana perusahaan semakin dekat dengan pelanggan dan memahami mereka dengan lebih baik, menambah nilai suatu produk, memperluas jaringan distribusi dan juga meningkatkan angka penjualan dengan melakukan kegiatan e-marketing berbasis media digital seperti search engine marketing, online advertising dan affiliate marketing. Discover the world's research25+ million members160+ million publication billion citationsJoin for free BOOK CHAPTER BISNIS DIGITAL UU No 28 tahun 2014 tentang Hak Cipta Fungsi dan sifat hak cipta Pasal 4 Hak Cipta sebagaimana dimaksud dalam Pasal 3 huruf a merupakan hak eksklusif yang terdiri atas hak moral dan hak ekonomi. Pembatasan Pelindungan Pasal 26 Ketentuan sebagaimana dimaksud dalam Pasal 23, Pasal 24, dan Pasal 25 tidak berlaku terhadap i Penggunaan kutipan singkat Ciptaan dan/atau produk Hak Terkait untuk pelaporan peristiwa aktual yang ditujukan hanya untuk keperluan penyediaan informasi aktual; ii Penggandaan Ciptaan dan/atau produk Hak Terkait hanya untuk kepentingan penelitian ilmu pengetahuan; iii Penggandaan Ciptaan dan/atau produk Hak Terkait hanya untuk keperluan pengajaran, kecuali pertunjukan dan Fonogram yang telah dilakukan Pengumuman sebagai bahan ajar; dan iv Penggunaan untuk kepentingan pendidikan dan pengembangan ilmu pengetahuan yang memungkinkan suatu Ciptaan dan/atau produk Hak Terkait dapat digunakan tanpa izin Pelaku Pertunjukan, Produser Fonogram, atau Lembaga Penyiaran. Sanksi Pelanggaran Pasal 113 1. Setiap Orang yang dengan tanpa hak melakukan pelanggaran hak ekonomi sebagaimana dimaksud dalam Pasal 9 ayat 1 huruf i untuk Penggunaan Secara Komersial dipidana dengan pidana penjara paling lama 1 satu tahun dan/atau pidana denda paling banyak seratus juta rupiah. 2. Setiap Orang yang dengan tanpa hak dan/atau tanpa izin Pencipta atau pemegang Hak Cipta melakukan pelanggaran hak ekonomi Pencipta sebagaimana dimaksud dalam Pasal 9 ayat 1 huruf c, huruf d, huruf f, dan/atau huruf h untuk Penggunaan Secara Komersial dipidana dengan pidana penjara paling lama 3 tiga tahun dan/atau pidana denda paling banyak lima ratus juta rupiah. BISNIS DIGITAL Rosdiana Sijabat, Dr. Syamsuri, Ratih Pratiwi, Dr. Amruddin, Dr. Hasan, Umar Chadhiq, Muhammad Ricza Irhamni, Andi Hartati, Dr. Cand Aditya Wardhana, Acai Sudirman, Mochammad Faizal, ACPro, CSCU, ISM, MOS Andi Tri Haryono, Editor Harini Fajar Ningrum, Penerbit CV. MEDIA SAINS INDONESIA Melong Asih Regency B40 - Cijerah Kota Bandung - Jawa Barat Anggota IKAPI No. 370/JBA/2020 BISNIS DIGITAL Rosdiana Sijabat, Dr. Syamsuri, Ratih Pratiwi, Dr. Amruddin, Dr. Hasan, Umar Chadhiq, Muhammad Ricza Irhamni, Andi Hartati, Dr. Cand Aditya Wardhana, Acai Sudirman, Mochammad Faizal, ACPro, CSCU, ISM, MOS Andi Tri Haryono, Editor Harini Fajar Ningrum, Tata Letak Mega Restiana Zendrato Desain Cover Syahrul Nugraha Ukuran A5 Unesco 15,5 x 23 cm Halaman vi, 232 ISBN 978-623-362-397-1 Terbit Pada Februari 2022 Hak Cipta 2022 Media Sains Indonesia dan Penulis Hak cipta dilindungi Undang-Undang. Dilarang keras menerjemahkan, memfotokopi, atau memperbanyak sebagian atau seluruh isi buku ini tanpa izin tertulis dari Penerbit atau Penulis. PENERBIT MEDIA SAINS INDONESIA CV. MEDIA SAINS INDONESIA Melong Asih Regency B40 - Cijerah Kota Bandung - Jawa Barat i KATA PENGANTAR Puji syukur kehadirat Tuhan YME, karena atas limpahan ramah dan karunia-Nya, sehingga buku ini selesai disusun dan berhasil diterbitkan. Kehadiran Buku Bisnis Digital ini disusun oleh para akademisi dan praktisi dalam bentuk buku kolaborasi. Walaupun masih jauh dari kesempurnaan, tetapi kami mengharapkan buku ini dapat menjadi referensi atau bahan bacaan dalam menambah khasanah keilmuan khususnya mengenai ilmu Bisnis Digital. Sistematika penulisan buku ini diuraikan dalam duabelas bab yang memuat tentang Revolusi Industri Bisnis di Era Revolusi Industri Inovasi Bisnis, Sumber Daya Manusia dalam Bisnis, Mengelola Keuangan Bisnis, Etika dan Tanggungjawab Sosial dalam Bisnis, Kecerdasan Buatan dalam Bisnis, Tantangan dan Peluang Bisnis Digital Era Industri Strategi Digital Marketing, E-Commerce, Search Engine Optimization, serta bab terakhir yaitu mengenai Search Engine Marketing dan Tantangan Ekonomi Digital Indonesia. Ucapan terima kasih yang tak terhingga kepada seluruh pihak yang telah memberikan kontribusi dalam seluruh rangkaian penyusunan sampai penerbitan buku ini. Secara khusus, terima kasih kepada Media Sains Indonesia sebagai inisiator book chapter ini. Buku ini tentunya masih banyak kekurangan dan keterbatasan, saran dari pembaca sekalian sangat berarti demi perbaikan karya selanjutnya. Akhir kata, semoga buku ini bermanfaat bagi para pembaca. Januari, 2022 Editor iii DAFTAR ISI KATA PENGANTAR ........................................................ i DAFTAR ISI ................................................................. iii 1 REVOLUSI INDUSTRI ...................................... 1 Pengantar ............................................................. 1 Definisi dan Manfaat Industri ......................... 5 Komponen Industri ........................................ 8 Penerapan Industri pada Bidang Bisnis ........... 9 Tantangan dan Kebijakan Industri 14 Penutup ............................................................. 19 2 BISNIS DI ERA INDUSTRI ............................. 27 Industri Sebuah Era Baru ............................ 27 Tantangan dan Peluang di Era Industri Bagi Bisnis ......................................................... 28 Dampak Adanya Era Industri Terhadap Bisnis.................................................. 31 Faktor Transformasi Digital Elemen Industri dalam Mengatur Bisnis ...... 36 3 INOVASI BISNIS ................................................. 47 Inovasi – Definisi dan Konsep .............................. 47 Tujuan Inovasi .................................................... 50 Mengapa Inovasi Begitu Penting? ........................ 51 Pola Pikir yang Tepat untuk Inovasi ..................... 51 Berbagai Jenis Inovasi ........................................ 52 Mengelola Incremental Innovation dan Disruptive Innovation .................................... 57 Indikator Inovasi ................................................. 59 iv Innovation Circle ................................................. 60 Manfaat dan Sisi Negatif Inovasi Bisnis ............... 62 Bagaimana Membangun Budaya Inovasi ............. 62 4 SUMBER DAYA MANUSIA DALAM BISNIS ........... 69 Manusia dan Bisnis ............................................ 69 Urgensi Sumber Daya Manusia ........................... 70 Petani Penggerak Agribisnis ................................ 75 Karyawan dalam Perusahaan .............................. 78 5 MENGELOLA KEUANGAN BISNIS ....................... 85 Manajemen Keuangan Korporasi, Digitalisasi, dan Globalisasi Bisnis ...................... 85 Nilai Perusahaan ................................................ 89 Kinerja Keuangan ............................................... 93 Modal Ventura .................................................... 96 6 ETIKA DAN TANGGUNG JAWAB SOSIAL DALAM BISNIS ................................................. 103 Pendahuluan .................................................... 103 Relasi Bisnis, Perusahaan dan Masyarakat ........ 105 Pentingnya Etika dalam Berbisnis ..................... 109 Bisnis Memerlukan Etika .................................. 110 Prinsip Etika Bisnis .......................................... 111 Pentingnya Tanggung Jawab Sosial dalam Bisnis .................................................... 113 Prinsip-Prinsip Tanggung Jawab Sosial ............. 115 Aspek Regulasi Tanggung Jawab Sosial Perusahaan ...................................................... 116 Penutup ........................................................... 119 v 7 KECERDASAN BUATAN DALAM BISNIS ........... 123 Keadaan Kecerdasan Buatan dalam Bisnis ........ 123 Bagaimana Perubahan Cara Kerja Akibat Adanya Kecerdasan Buatan? .................. 126 Kecerdasan Kolaboratif Perpaduan Antara Kecerdasan Buatan dan Kecerdasan Manusia .... 129 Bagaimana Kecerdasan Buatan Mengubah Strategi? .......................................... 133 Masa Depan Sebuah Kecerdasan Buatan Hanya Membutuhkan Sedikit Data Tidak Perlu Lebih .. 136 8 TANTANGAN DAN PELUANG BISNIS DIGITAL ERA INDUSTRI ........................................... 141 Pendahuluan .................................................... 141 Marketing ................................................... 143 Tantangan Bisnis Digital ................................... 144 Peluang Bisnis Digital ....................................... 148 9 STRATEGI DIGITAL MARKETING........................ 157 Pengertian Digital Marketing .............................. 157 Pengertian Strategi Digital Marketing ................. 158 Metode Analisis Digital Marketing ...................... 161 Jenis-jenis Strategi Digital Marketing ................. 163 Optimalisasi Strategi Digital Marketing............... 165 10 E-COMMERCE ................................................... 175 Pendahuluan .................................................... 175 Perkembangan E-Commerce di Indonesia ........... 177 Komponen Bisnis E-Commerce .......................... 180 vi Mekanisme Pembayaran E-Commerce ................ 183 Metode Pembayaran E-Commerce ...................... 186 Keamanan Sistem E-Commerce .......................... 187 11 SEARCH ENGINE OPTIMIZATION........................ 193 Pendahuluan .................................................... 193 Riset Kata Kunci yang Tepat ............................. 196 On-Page SEO .................................................... 199 Off-Page SEO .................................................... 202 Mendaftarkan Website ke Search Engine ............ 203 Evaluasi ........................................................... 204 Penutup ........................................................... 207 12 SEARCH ENGINE MARKETING DAN TANTANGAN EKONOMI DIGITAL INDONESIA ... 211 Ekonomi Digital di tengah Krisis Pandemi Covid 19 ............................................. 211 Search Engine Marketing ................................... 213 Manfaat Penggunaan Search Engine Marketing SEM ......................... 215 Karakteristik dan Cara Kerja SEM ..................... 218 Manfaat SEM untuk Pengemangan Bisnis ......... 225 Kelebihan Penggunaan Strategi Search Engine Marketing SEM ......................... 226 Kekurangan Penggunaan SEM .......................... 228 157 9 STRATEGI DIGITAL MARKETING Dr. Cand Aditya Wardhana, Universitas Telkom Pengertian Digital Marketing Pemasaran digital secara sederhana dapat didefinisikan oleh Chaffey dan Ellis-Chadwick 2019 dan Piñeiro-Otero dan Martínez-Rolán 2016 sebagai upaya mencapai tujuan pemasaran melalui penerapan teknologi dan media digital. Kotler, Kartajaya, Setiawan 2017 dan menyatakan bahwa peran terpenting pemasaran digital adalah untuk mendorong tindakan dan advokasi serta hasil, sedangkan pemasaran tradisional fokusnya adalah memulai interaksi pelanggan. Laudon dan Trave 2021, Maingret 2021, Miles 2021, Turban, Whiteside, King, Outland. 2017, Strauss dan Frost 2014, Taken 2012, menjelaskan bahwa e-marketing, internet marketing atau yang biasa dikenal dengan digital marketing merupakan inti dari sebuah e-business, dimana perusahaan semakin dekat dengan pelanggan dan memahami mereka dengan lebih baik, menambah nilai suatu produk, memperluas jaringan distribusi dan juga meningkatkan angka penjualan dengan melakukan kegiatan e-marketing berbasis media digital seperti search engine marketing, online advertising dan affiliate marketing. Porter 2001 menyatakan bahwa pentingnya internet untuk strategi bisnis modern bukanlah apakah akan menerapkan teknologi internet, namun perusahaan tidak punya STRATEGI DIGITAL MARKETING 158 pilihan jika mereka ingin tetap kompetitif dengan menerapkannya. Perkembangan teknologi digital memungkinkan pelaku usaha untuk memasarkan produknya secara online dan juga melakukan transaksi melalui sistem pembayaran online e-payment. Perkembangan teknologi digital telah mengubah pemasaran UMKM yang semula dilakukan secara konvensional menjadi secara digital dengan memanfaatkan pemanfaatan media sosial dan pemanfaatan website dalam memasarkan produknya. Penggunaan media digital menjadi pilihan yang tepat bagi para pengusaha untuk mengembangkan bisnisnya. Kemudahan akses internet, keuntungan yang diperoleh menjadi lebih besar, biaya yang dibutuhkan menjadi lebih murah, dan jangkauan pasar yang lebih luas, menjadi alasan utama para pengusaha untuk memilih media digital sebagai solusi yang tepat dalam memasarkan produk dan layanannya Amalia, Widyakto, Prapti, 2021; Rizaldi dan Hidayat, 2020; Widiastuti dan Surendra, 2020; Soegoto dan Utomo, 2019; Febriyantoro dan Arisandi, 2018; Wardhana, 2015; Chaffey dan Patron, 2012. Pengertian Strategi Digital Marketing Amalia, Widyakto, Prapti 2021, Rizaldi, Margareta, Simehate, Hikmah, Albar, Rafdhi 2021, Chaffey dan Ellis-Chadwick 2019 menyatakan bahwa strategi digital marketing diperlukan untuk memberikan arahan yang konsisten untuk aktivitas pemasaran online organisasi sehingga aktivitas tersebut berintegrasi dengan aktivitas pemasaran lainnya dan mendukung tujuan bisnis secara keseluruhan. Chaffey 2020, Patrutiu-Baltes 2016. menyatakan bahwa strategi pemasaran digital memiliki banyak kesamaan dengan tujuan tipikal strategi pemasaran tradisional. Strategi digital marketing akan STRATEGI DIGITAL MARKETING 159 Sponder dan Khan, 2021; Chaffey dan Ellis-Chadwick, 2019 1. memberikan arah masa depan untuk kegiatan pemasaran digital 2. melibatkan analisis lingkungan eksternal organisasi, sumber daya internal dan kemampuan untuk menginformasikan strategi 3. menentukan tujuan pemasaran digital yang mendukung tujuan pemasaran 4. melibatkan pemilihan alternatif strategis untuk mencapai tujuan pemasaran digital dan menciptakan keunggulan kompetitif diferensial yang berkelanjutan termasuk perumusan strategi untuk mengatasi pilihan strategi pemasaran yang khas seperti pasar sasaran, penentuan posisi dan spesifikasi bauran pemasaran 5. membantu mengidentifikasi strategi mana yang bukan untuk dikejar dan taktik pemasaran mana yang tidak cocok untuk diterapkan 6. menentukan bagaimana sumber daya akan digunakan dan bagaimana organisasi akan disusun untuk mencapai strategi. Digital marketing merupakan strategi yang cukup potensial di Indonesia dalam menghadapi persaingan revolusi industri hal ini dikarenakan Indonesia berada pada posisi pertama pertumbuhan digital marketing mencapai 26%, yang kemudian disusul oleh India 20% di urutan kedua. posisi, kemudian Rusia, Thailand dan Meksiko. Pesatnya perkembangan digital marketing di Indonesia disebabkan oleh peningkatan populasi pengguna internet yang telah mencapai 265,4 juta orang atau melebihi hampir seluruh penduduk Indonesia Widiastuti dan Surendra, 2020. STRATEGI DIGITAL MARKETING 160 Perkembangan fitur periklanan di media sosial dan gaya belanja online juga menjadi faktor utama dalam meningkatkan bisnis berbasis digital Teachfor, 2019; Soegoto dan Utomo, 2019. Porter 2001 mengemukakan bahwa internet dan era digital telah meningkatkan pentingnya strategi dan mendorong bisnis untuk berhati-hati dan fokus ketika mengembangkan strategi mereka. Pertumbuhan penggunaan media digital dan teknologi digital akan membuat lebih sulit dalam menciptakan dan mempertahankan keunggulan kompetitif. Porter 2001 menyatakan enam prinsip yang dapat membantu mempertahankan posisi strategis yang khas yaitu 1. Mulailah dengan tujuan yang tepat yang didasarkan pada nilai ekonomi riil. 2. Tentukan proposisi nilai yang unik, namun yang penting adalah dapat disampaikan. 3. Lakukan sesuatu secara berbeda dengan membuat rantai nilai yang khas. 4. Bersiaplah untuk membuat pertukaran dan menyesuaikan aktivitas perusahaan untuk mengungguli pesaing. 5. Membuat terobosan baru yang dilakukan oleh perusahaan di mana pun berada dengan memanfaatkan sumber daya yang tersedia. 6. Mendirikan kontinuitas. 7. Keputusan perencanaan mengikuti posisi khusus yang ditetapkan oleh tujuan awal. STRATEGI DIGITAL MARKETING 161 Metode Analisis Digital Marketing SOSTAC Situation analysis, Objectives, Strategy, Tactics, Actions, and Control yang digagas oleh Smith merupakan salah satu metode analisis dalam digital marketing yang digunakan dalam perancangan sistem digital marketing. Sponder dan Khan, 2021; Amalia, Widyakto, Prapti, 2021; Chaffy dan Ellis-Chadwick, 2019; Chaffey dan Smith, 2008 menjelaskan arti dari setiap tahapan sebagai berikut 1. Situation Analysis. Tahap pertama dalam menerapkan kerangka rencana digital marketing adalah menganalisis situasi yang merefleksikan tentang faktor-faktor yang mempengaruhi organisasi baik internal maupun eksternal. Analisis situasi mencakup analisis konsumen, SWOT khusus internet, aspek lingkungan mikro seperti pelanggan, pesaing, dan saluran digital, dan aspek lingkungan makro. 2. Objectives. Tahap kedua dalam menerapkan kerangka rencana digital marketing adalah perusahaan memfokuskan pada tujuan dengan 5S Sell, Serve, Sizzle, Speak, Save yang ingin dicapai melalui strategi yang akan dirumuskan yang mencakup visi untuk saluran digital, dan tujuan numerik yang spesifik untuk saluran digital seperti proyeksi volume penjualan dan penghematan biaya. 3. Strategy. Tahap ketiga dalam menerapkan kerangka rencana digital marketing adalah menetapkan strategi yang merupakan cara perusahaan untuk mencapai tujuan yang telah ditetapkan yang meliputi segmenting, targeting, positioning STP, pengembangan proposisi termasuk elemen bauran pemasaran, dan customer relationship management CRM. STRATEGI DIGITAL MARKETING 162 4. Tactics. Tahap keempat dalam menerapkan kerangka rencana digital marketing adalah menetapkan taktik yang merupakan turunan rinci dari strategi. Taktik mencakup alat khusus yang digunakan untuk mencapai tujuan pemasaran digital. Untuk mencapai tujuan ini, perusahaan dapat menggunakan Bauran Pemasaran 4P maupun 7P yang berfokus pada atribut utama yaitu Product, Price, Place, Promotion, People, Process, dan Physical Evidence, customer relationship management CRM, pengalaman pelanggan customer experience, dan komunikasi digital. 5. Actions. Tahap kelima dalam menerapkan kerangka rencana digital marketing adalah perusahaan mewujudkan rencana dalam bentuk tindakan yang terukur yang mengacu pada rencana tindakan, manajemen perubahan, keterampilan manajemen proyek, dan modifikasi peran dan struktur organisasi. 6. Control. Tahap keenam dalam menerapkan kerangka rencana digital marketing adalah perusahaan memantau dan mengukur kinerja pada setiap tahapan pertama hingga kelima. Kontrol melihat penggunaan informasi manajemen termasuk analisis dan pelacakan web untuk menilai apakah tujuan strategis dan taktis tercapai dan bagaimana perbaikan dapat dilakukan untuk meningkatkan kinerja. STRATEGI DIGITAL MARKETING 163 Gambar SOSTAC Kerangka Strategi Digital Marketing Sumber Chaffey dan Smith 2012 Jenis-jenis Strategi Digital Marketing Chaffy dan Ellis-Chadwick 2019 menyatakan berbagai jenis strategi digital marketing sebagaimana diuraikan sebagai berikut STRATEGI DIGITAL MARKETING 164 Tabel Jenis-jenis Strategi Digital Marketing Strategi Digital Marketing Proposisi pelanggan baru produk dan harga Fitur situs baru atau komunikasi online lainnya yang terkait langsung dengan penawaran produk atau layanan baru yang akan menghasilkan pendapatan Bank memperkenalkan produk baru yang membutuhkan kuotasi berbeda Penerbit memperkenalkan layanan perbandingan harga Akuisisi pelanggan atau pemasaran strategis Proyek strategis yang dirancang untuk meningkatkan kemampuan dan memberikan teknik pemasaran online yang berbeda yang bertujuan untuk menarik pelanggan baru Pemasaran konten Pengoptimalan mesin telusur SEO Bayar per klik PPC Pemasaran afiliasi Agregator Konversi pelanggan dan strategi pengalaman pelanggan Investasi dalam fitur pelanggan baru yang dirancang untuk melibatkan audiens dan meningkatkan rasio konversi dan nilai rata-rata pesanan Fungsionalitas baru, misalnya toko online baru; special fungsionalitas, misalnya pemeriksaan stok Strategi yang bertujuan untuk meningkatkan pengalaman merek pelanggan Terapkan toko online Pembayaran yang aman Perkenalkan ulasan dan penilaian pelanggan Kemampuan merchandising untuk menawarkan promosi yang disesuaikan Alat interaktif untuk membantu pemilihan produk Panduan pembeli Pengembangan pelanggan dan strategi pertumbuhan Investasi untuk meningkatkan pengalaman dan penyampaian penawaran produk dan layanan kepada pelanggan yang sudah ada Rekomendasi produk dan layanan untuk yang sudah ada bagi pelanggan secara personal Strategi kontak email yang berfokus pada STRATEGI DIGITAL MARKETING 165 Strategi Digital Marketing perjalanan pelanggan dan tingkat kesadaran merek Komunitas, media sosial, blog atau untuk mendorong advokasi dan pembelian ulang Media sosial, konten pemasaran atau sosial bisnis Media sosial yang dapat mendukung akuisisi, konversi dan retensi. Strategi bisnis sosial yang lebih luas juga mencakup peningkatan produk dan layanan CRM atau personalisasi Manajemen konten Peningkatan kinerja manajemen informasi dan sistem analisis web Meningkatkan fasilitas umpan balik pelanggan Sumber daya dan strategi pengelolaan Perubahan manajemen pemasaran dengan fokus pada media dan teknologi digital Perubahan proses Pengembangan keterampilan Struktur tim Sumber Chaffy dan Ellis-Chadwick 2019 Optimalisasi Strategi Digital Marketing Beberapa langkah untuk mengptimalisasi strategi digital marketing Wardhana, et al, 2021; Sponder dan Khan, 2021; Pelsmackera, Van Tilburgb, Holthofb, 2017; de Castro, 2020; Christina, Fenni, Roselina, 2019; Soegoto dan Utomo, 2019; Wardhana, 2015 yaitu 1. Menetapkan hirarki tujuan bisnis yang meliputi tujuan bisnis, tujuan pemasaran, dan Key Performance Indicators KPI pemasaran. Tujuan bisnis meliputi peningkatan pangsa pasar, peningkatan penjualan, pengenalan produk baru, dan perluasan pasar baru. Tujuan pemasaran meliputi konversi makro seperti penyelesaian pesanan produk, pendaftaran berlangganan, pengisian formulir aplikasi, daftar kontak, pengisian formulir kontak, STRATEGI DIGITAL MARKETING 166 dan panggilan telepon. KPI pemasaran meliputi konversi mikro seperti klik-tayang iklan, unduhan, aksi sosial, daftar email, permintaan panggilan balik, waktu yang dihabiskan di situs, dan proses check out. Penetapan tujuan yang baik meliputi a. Dimulai dengan desain hirariki tujuan organisasi dari yang unit tertinggi hingga unit terendah dalam organisasi yang dijalankan secara konsisten b. Tujuan yang ditetapkan harus membuat karyawan mampu mencapainya dan bertujuan untuk menjadi lebih baik c. Tujuan yang ditetapkan harus realistis dalam hal sumber daya internal organisasi dengan juga memperhatikan peluang, ancaman, dan kendala eksternal d. Tujuan yang ditetapkan harus mempertimbangkan konsepsi kreatif dari berbagai alternatif dan efektivitas relatif dan biaya masing-masing e. Tujuan yang ditetapkan harus diketahui oleh setiap karyawan sehingga mereka memahami tujuan dan bagaimana mereka berhubungan dengan tujuan yang lebih luas dari keseluruhan bisnis f. Tujuan yang ditetapkan harus secara berkala dipertimbangkan kembali dan didefinisikan ulang dengan memperhitungkan perubahan kondisi dan dampak yang menguntungkan dari tujuan organisasi 2. Menganalisis pasar dengan menggunakan analisis SWOT dan PESTEL agar benar-benar memahami pasar dan target konsumen dan memiiki wawasan STRATEGI DIGITAL MARKETING 167 luas tentang target pasar utama seperti rentang usia, kesukaan dan ketidaksukaan, atau jenis halaman dan merek apa yang mereka ikuti di media sosial dengan mengembangkan wawasan pasar yang lebih mendalam melalui pemilihan bauran pemasaran digital dengan lebih baik dan mengarahkan anggaran ke saluran pemasaran yang paling relevan. 3. Memahami persona pembeli buyer persona sebagai target konsumen yang akan dibidik oleh perusahaan. Persona pembeli adalah representasi umum dari pelanggan ideal perusahaan karena persona pembeli memungkinkan perusahaan untuk melihat produk atau layanan perusahaan dari sudut pandang mereka, membangun persona untuk target konsumen utama perusahaandapat membantu dalam meningkatkan cara perusahaan untuk memecahkan masalah bagi pelanggan mereka. Persona terbaik dibangun berdasarkan penelitian dan survei aktual serta wawancara dari target konsumen perusahaan yang harus dipastikan seakurat dan gunakan informasi yang diperoleh tentang konsumen perusahaan dari penelitian sebelumnya, dari analitik web perusahaan, atau dari kueri email sebelumnya yang dimiliki oleh perusahaan. Data persona pembeli seperti latar belakang pekerjaan, latar belakang pendidikan, jenis kelamin, status pernikahan, jumlah anggota keluarga, rentang usia, golongan pendapatan, tujuan utama melakukan pembelian, tantangan atau kekhawatiran utama yang dirasakan ketika proses keputuasan pembelian, alas an menyukai dan tidak menyukai produk dan layanan perusahaan, solusi yang ditawarkan perusahaan untuk mengatasi kendala yang dihadapi konsumen, dan lain sebagainya. STRATEGI DIGITAL MARKETING 168 4. Segmentasi pelanggan dan analisis konversi. Mirip dengan riset persona pembeli, kemungkinan perusahaan memiliki beberapa segmen pelanggan dengan profil dan kebutuhan dan keinginan mereka sendiri yang unik. Segmentasi pelanggan meliputi apa yang konsumen inginkan dari produk dan layanan perusahaan? apa kebutuhan mereka? apa yang perusahaan ingin mereka lakukan? konten apa yang mungkin memberi mereka apa yang mereka butuhkan dan dapat meyakinkan mereka untuk melakukan apa yang perusahaan inginkan? apa yang dapat mengubah opini pelanggan terhadap produk dan layanan perusahaan? seperti apa kesuksesan itu? Apa KPI pemasaran perusahaan? Semakin banyak yang diketahui tentang target konsumen perusahaan, maka semakin perusahaan dapat menetapkan target konsumen yang disesuaikan dengan pesan dan komunikasi perusahaan kepada segmen konsumen yang berbeda. 5. Analisis pesaing. Manfaat melakukan analisis benchmark pesaing agar perusahaan tidak melewatkan sesuatu yang dilakukan pesaing yang mungkin menjadi ancaman bagi bisnis perusahaan dan yang mungkin mencuri lalu lintas traffic dan konversi dari perusahaan. Data pesaing yang dibutuhkan oleh perusahaan meliputi laporan tahunan pesaing, profil pesaing, brosur produk pesaing, siaran pers pesaing, artikel media yang diterbitkan pesaing, ulasan pelanggan pesaing, platform media sosial yang digunakan pesaing, situs web pesaing, setiap aktivitas pay per click PPC pesaing, istilah pencarian utama yang pesaing gunakan di mesin pencari search engine. Beberapa pembelajaran penting yang dapat diambil oleh perusahaan seperti apa yang pesaing lakukan dengan STRATEGI DIGITAL MARKETING 169 baik yang dapat ditiru oleh perusahaan? apakah pesaing memiliki audiens yang terlibat pada media sosial? apa yang pesaing lakukan yang menarik bagi audiens? apakah situs pesaing mudah diakses dan mudah digunakan? apakah pesaing menampilkan konten dan informasi dengan cara yang lebih sederhana dan up to date? 6. Analisis peringkat posisi asset digital perusahaan di pasar. Dalam menganalisis aset digital perusahaan sendiri dapat dikelompokkan ke dalam tiga kategori media digital yaitu kategori media digital yang dibayar oleh perusahaan, media digital yang diperoleh oleh perusahaan, dan media digital yang dimiliki oleh perusahaan. a. Media digital berbayar adalah media digital yang digunakan perusahaan dengan membayar untuk beriklan di saluran pihak ketiga seperti Facebook Ads, Google Ads, Insta Ads, dan lain sebagainya. b. Media digital yang diperoleh adalah media digital ketika pengguna atau audiens membagikan konten perusahaan secara sukarela melalui postingan mereka, menyebarkan berita dari mulut ke mulut word of mouth/ WOM, mendiskusikan merek, produk, atau layanan perusahaan baik secara negatif maupun positif. c. Media yang dimiliki oleh perusahaan adalah aset digital atau platform yang dimiliki oleh perusahaan, dibuat oleh perusahaan, dan kendalikan oleh perusahaan. Aset digitalyang dimiliki biasanya adalah situs web atau blog merek perusahaan dan saluran media sosial seperti YouTube, Facebook organik, Instragram organik, Twitter, SnapChat, Pinterest, Whatsapp Business, Tik Tok, dan lain sebagainya. STRATEGI DIGITAL MARKETING 170 7. Menerapkan pemasaran konten yang merupakan praktik membuat dan berbagi konten yang berkualitas tinggi, menarik, dan relevan untuk menarik, melibatkan, dan mengkonversi pengunjung. Pemasaran konten merupakan komunikasi antara merek perusahaan dengan pelanggan melalui cerita yang bertujuan untuk membangun hubungan jangka panjang dengan pelanggan saat ini dan calon pelanggan dengan menyediakan konten yang bernilai dengan tujuan membangun kepercayaan, kesadaran, dan keterlibatan pelanggan melalui berbagai saluran channels dalam bauran pemasaran digital digital marketing mix. 8. Melakukan pengukuran. Untuk memastikan praktik terbaik best practices dari strategi pemasaran perusahaan yang dapat dioptimalkan dan pada akhirnya berhasil dalam memenuhi tujuan bisnis perusahaan, maka perusahaan perlu melakukan analisis data Chaffey dan Patron, 2012 seperti dengan Google Analytics maupun dengan berbagai teknik pelaporan dan analisis lainnya Sponder dan Khan, 2021 untuk meningkatkan wawasan dan memastikan perusahaan mengetahui di mana kesenjangan gap yang terjadi dalam strategi pemasaran perusahaan sehingga perusahaan mampu mengidentifikasi masalah yang terpenting atau krusial yang terjadi dan mengambil berbagai langkah untuk mencari solusi terbaik guna menyelesaikan masalah tersebut. STRATEGI DIGITAL MARKETING 171 Daftar Pustaka Amalia, Farah., Widyakto, Adhi., Prapti, Rr. Lulus. 2021. Digital Marketing Strategy on Agricultural Product. Economics & Business Solutions Journal, 51, 29-45 Febriyantoro, M. T., Arisandi, D. 2018. 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Journal of Consumer Marketing, 292, 86-92 Teachfor. 2019. Tahun 2019, Indonesia Memiliki Potensi Yang Pesat Dalam Dunia Digital Marketing. Retrieved December 13, 2021, from Turban, Efraim., Whiteside, Judy., King, David., Outland, Jon. 2017. Introduction to Electronic Commerce and Social Commerce Springer Texts in Business and Economics. London Pearson Education Wardhana, Aditya, et al. 2021. Penerapan Teknologi Informasi Di Berbagai Sektor. Bandung Media Sains Indonesia Wardhana, Aditya 2015. Strategi Digital Marketing dan Implikasinya pada Keunggulan Bersaing UKM di Indonesia, Proceeding Forum Keuangan Dan Bisnis, 327–337 Widiastuti, Erni., Surendra, Arya. 2020. Digital Marketing Competitive Superior Strategy in the Industrial Revolution Jurnal ManTik, 42, 1469-1475 STRATEGI DIGITAL MARKETING 174 Profil Penulis Dr. Cand Aditya Wardhana, Penulis merupakan dosen tetap Universitas Telkom. Penulis menyelesaikan studi Sarjana Ekonomi SE di prodi Manajemen Universitas Padjadjaran pada tahun 1997. Kemudian, penulis menyelesaikan studi Magister Sains MSi di prodi Manajemen Universitas Padjadjaran tahun 2003 dan Magister Manajemen MM di prodi Manajemen Universitas Pasundan tahun 2012. Saat ini penulis sedang melanjutkan studi Doktor Ilmu Manajemen di Prodi Manajemen Universitas Pasundan. Penulis memiliki kepakaran di bidang manajemen sumber daya manusia, manajemen pemasaran, dan manajemen strategik. Penulis memiliki pengalaman praktisi pemasaran di Citibank dan Human Resource Development, ISO Auditor, General Affairs, dan Logistic di PT Perusahaan Gas Negara Tbk serta sebagai konsultan di beberapa BUMN seperti Surveyor Indonesia, Badan Klasifikasi Kapal Indonesia, Pertamina, BNI 46, PTPN VIII, Biofarma, serta pada Kementerian Koordinator Perekonomian RI dan Kementerian Perhubungan. Sebagai dosen tetap di Universitas Telkom, penulis juga aktif melakukan berbagai penelitian terindeks Scopus dan Sinta dan menulis lebih dari 75 buku dalam bidang manajemen sumber daya manusia, pemasaran, keuangan, penganggaran, strategik, audit, pendidikan, teknologi informasi, sistem informasi manajemen, model bisnis, hukum bisnis, perilaku konsumen, perilaku organisasi, bisnis internasional, metode penelitian, etika bisnis, dan bisnis ekspor impor. Penulis memiliki Sertifikasi Penulis Buku Non-Fiksi dari Badan Nasional Sertifikasi Profesi BNSP RI. Email Penulis adityawardhana Ivan ArmawanHeri Pratikto Sopiah SopiahSudarmiatinThe decline in public buying interest has an impact on all business sectors in Indonesia, including MSMEs. During the Covid19 pandemic, Regency MSMEs still use conventional systems, so new breakthroughs are needed to increase turnover and unlimited marketing so that MSMEs can survive and advance. Digital marketing activities are promotions and market searches through online digital media, one of which is social networking facilities. The purpose of this research is to broaden the knowledge and skills of digital marketing, especially social media, in micro, small and medium enterprises MSMEs to increase sales turnover. Participants are MSME Regency Balikpapan city; the method used in this activity explains digital marketing materials, share experiences and discussions, and the implementation of social media applications. This study indicates that the use of social media that is often used is Facebook in displaying business profiles by and WhatsApp WA by 50%, Instagram IG by and others by 25 % for product promotion. Based on the research results on the use of applications in pandemic that is ride 12,5%, Permanent 37,5% and doen 50%. MSME actors have not maximally used social networks, especially YouTube, to promote their RizaldiH HidayatThe purpose of this research is to see how digital marketing strategies can affect the increase in sales and number of customers. The method used to support this research is descriptive qualitative method by collecting data through literature study in order to describe the elements that exist in a digital marketing strategy in depth. The results of this study show that the development of information technology is necessary for the community to support a variety of business activities both large and small. one of them is using digital marketing in the marketing system of a business unit to increase sales volume and the number of consumers that affect competitiveness in global competition. It is because technology will facilitate human work in meeting their needs related to the development of business units. Charles Alves de CastroThis research aims to describe a digital marketing strategy elaborated to be deployed in the Marcheluzzo Srl Company located in Italy. In addition, it intends to give a wide range of information to the company about its customers, target, competitors, market, digital marketing strategy, and potential recommendations. It is also important to highlight that this strategy is focused on the Brazilian market. Most of the information collected for the situational analysis and many other components for this research were gathered through the author`s perception during his internship in the company. The methodology includes secondary data collected through field observation in the company, documents provided by the organization and internet sources. Finally, the proposal digital marketing strategy was validated through a prediction model using machine-learning system via Python and its tools. The result of the prediction model was addressed and analyzed based on linear regression and correlation matrix methods confirming the efficacy of the proposal strategy, consequently the reliability of the prediction model. Note Journal of Marketing Management, June 2020, Vol. 8, No. 1, pp. 55-72, ISSN 2333-6099Online, Copyright © The Authors, All Rights Reserved, Published by American Research Institute for Policy Debby ChristinaFenniDevia RoselinaA rapid internet development and its function has become one of the most important technologies in the world since it is very influential for human life. Considering this, one of the paid television companies makes an integrated marketing communication using internet as a tool for promoting its product. This study aims to know the role and strategy of various digital marketing channels, including website, search engine marketing SEM, online PR, display advertising, email marketing and social media marketing in promoting product. The methodology is descriptive qualitative using interview and participant observation. The data were collected through documents and literature which related to digital marketing. This study found that digital marketing strategy has important role in promoting product. The whole digital marketing strategy, either in its planning, implementation, or evaluation, has its own uniqueness. It showed that digital marketing strategy has been run well within the company. Eddy Soeryanto SoegotoA T UtomoSocial media networks or new media are one of the most widely used communication media by all people or the wider community today. The purpose of this study is to analyse marketing communication through social media. This research used descriptive method, to present a complete picture of the situation related to several situations of variables examined. The results revealed that marketing communication using social media has an effect on consumer interest in buying goods offered through social media such as marketing conducted by Instagram social media most frequently visited by people today. This study discusses the marketing strategies that are involved in social media instagram. These results make social media one of the suitable media to deliver a marketing communication. So that this marketing technique is expected to help online sellers in managing their business. This marketing technique has more real time advantages in serving customers to invite more customers to develop online businesses that have been built. Katherine Taken SmithPurpose The purpose of this study is to determine which digital marketing strategies are preferred by Millennials and are effective in influencing their behavior. There is potential growth and value in using digital marketing aimed at Millennials, but the marketing strategies must be perceived positively by this online generation. Design/methodology/approach Data were collected over a three‐year period 2009 to 2011 by surveying Millennials at a prominent southwest US university. Findings Results indicate that Millennials have a definite preference for certain forms of online advertising. There are digital marketing strategies that are considerably more effective in grabbing the attention of Millennials, motivating repeat visits to a web site, and encouraging Millennials to write online reviews. Practical implications By taking into consideration the preferences of Millennials, the effectiveness of online communications and digital marketing aimed at this market segment can be increased. Recommendations are made regarding types of online advertising to use, how companies should design their web sites, how to motivate repeat visits to web sites, and how to encourage Millennials to write online reviews. Millennials are reading and being influenced by online reviews. Originality/value Even though online advertising is the fastest growing advertising medium, only a small percentage of total advertising expenditures are currently being devoted to the internet. There is potential growth and value in using digital marketing aimed at Millennials, but the marketing strategies must be perceived positively by this RizaldiF MargaretaK SimehateA A RafdhiDigital marketing is a strategy that is quite impactful to increase the number of consumers in the organic fertilizer business sector in an era like today. The purpose of this research is to analyze the marketing strategy of organic fertilizers and the increase in the number of consumers. The research method used was escriptive methods, namely data collection and questionnaires. Methods of data collection carried out by observation, interviews and literature study. The questionnaire was used in analyzing consumers who use organic fertilizers on chilies. The results of this research show that digital marketing as marketing communication is useful in increasing selling power and promotion. This study discusses the use of digital marketing in marketing communications and whether consumers prefer organic fertilizers or Trio Febriyantoro Debby ArisandiTeknologi saat ini terus berkembang dan manfaat penggunaan internet terasa bagi para pemakainya. Beberapa orang merasa ketergantungan dengan adanya internet, termasuk aktivitas Usaha Mikro Kecil dan Menengah UKM dalam memanfaatkan teknologi informasi untuk menjalankan usahanya khususnya pada era Masyarakat Ekonomi ASEAN MEA. Tujuan penelitian ini secara umum mendeskripsikan dampak digital marketing terhadap volume penjualan bagi pelaku UMKdi kota Batam. Penelitian ini berjenis kualitatif, dengan menggunakan model triangulasi, yang menggabungkan metode wawancara terstruktur, wawancara mendalam dan observasi terhadap pelaku UMKM yang terdaftar aktif di Dinas Pemberdayaan Masyarakat Pasar – Koperasi dan Usaha Kecil dan Menengah Kota. Dari hasil penelitian diketahui bahwa digital marketing memudahkan pelaku UMKM untuk memberikan informasi dan berinteraksi secara langsung dengan konsumen, memperluas pangsa pasar, meningkatkan awareness dan meningkatkan penjualan bagi pelaku is a complete update of the best-selling undergraduate textbook on Electronic Commerce EC. New to this 4th Edition is the addition of material on Social Commerce two chapters; a new tutorial on the major EC support technologies, including cloud computing, RFID, and EDI; ten new learning outcomes; and video exercises added to most chapters. Wherever appropriate, material on Social Commerce has been added to existing chapters. Supplementary material includes an Instructor’s Manual; Test Bank questions for each chapter; Powerpoint Lecture Notes; and a Companion Website that includes EC support technologies as well as online files. The book is organized into 12 chapters grouped into 6 parts. Part 1 is an Introduction to E-Commerce and E-Marketplaces. Part 2 focuses on EC Applications, while Part 3 looks at Emerging EC Platforms, with two new chapters on Social Commerce and Enterprise Social Networks. Part 4 examines EC Support Services, and Part 5 looks at E-Commerce Strategy and Implementation. Part 6 is a collection of online tutorials on Launching Online Businesses and EC Projects, with tutorials focusing on e-CRM; EC Technology; Business Intelligence, including Data-, Text-, and Web Mining; E-Collaboration; and Competition in ChaffeyMark PatronThe use of web analytics to improve online marketing dates back to the 1990s when the first web analytics systems were developed. Yet, recent research suggests that many companies are failing to utilize core web analytics best practices and are therefore not getting the potential return from web analytics that they could. This paper reviews the opportunities for companies to better apply web analytics to improve digital marketing performance. An approach is defined to create a strategy to improve the value contributed by web analytics. The paper describes techniques that can be used to set up a digital marketing optimization programme, including a review of how people, process, measures and tools can be AmaliaAdhi WidyaktoRr PraptiLulusAmalia, Farah., Widyakto, Adhi., Prapti, Rr. Lulus. 2021. Digital Marketing Strategy on Agricultural Product. Economics & Business Solutions Journal, 51, 29-45 1. IntroductionThe coronavirus disease Covid-19 pandemic has outspread throughout the world, and it has significantly impacted the economic sector Fendel et al., Citation2020; Rebucci et al., Citation2020. From a macroeconomic perspective, the Covid-19 has impacted a downtrend in economic growth, aggregate consumption, investment, and balance payments Fang et al., Citation2021. Meanwhile, from the microeconomic sides, the Covid-19 pandemic has diminished individuals’ consumption and purchasing power due to many people losing their income and jobs Dang & Nguyen, Citation2021. Additionally, the majority of people are careful in controlling their financial expenditure due to the vague during the pandemic Celik et al., Citation2020.In the Indonesian context, the Covid-19 pandemic has also hampered small and medium business scale SMEs performance in their production, market, and revenue Srikalimah et al., Citation2020. Despite the 1998 crisis, SMEs were more adaptable than large companies Juergensen et al., Citation2020, but the Covid-19 pandemic became a severe external shock and affected the supply and demand side, primarily during the implementation of health distancing policy Fitriasari, Citation2020. This condition highlights that the Covid-19 crisis will affect SMEs’ sustainability Juergensen et al., Citation2020. Therefore, business owners need to respond quickly and appropriately by changing their sales strategy Lorentz et al., Citation2016. To deal with this, SMEs can elaborate on the use of technology and empower social media Dwivedi et al., Citation2021.Several preliminary works have documented the importance of social media in improving SMEs’ sustainability Kang & Park, Citation2018; Taneja & Toombs, Citation2014. Social media is not only effective in helping SMEs’ business growth Dahnil et al., Citation2014, but also as a consumer media to easily access new products, services, and SMEs’ Dženopoljac et al., Citation2016. Social media is also a means for people to be engaged in online activities, market and even become an effective comparison in decision making Chatterjee & Kumar Kar, Citation2020. In addition, social media has become a kind of bridge between SMEs’ and the potential consumer community Abed et al., Citation2015. In short, Tripopsakul Citation2018 noted that effective use of social media can enhance productivity and business the technology transformation in the business confronts a new budget allocation for a business. Chatterjee and Kumar Kar Citation2020 revealed that a budget is required to involve marketing and understand how each platform works. As a consequence, the new model marketing and technology adoption requires an additional cost to be involved in their business. In the involvement of marketing technology using social media and the adoption of IEBT, it will refer to the technology acceptance model TAM Davis, Citation1989 and is robustly generated by perceived usefulness PEU and perceived ease of use PEOU. SMEs who have experienced the utility PEU, PEOU, social media marketing SMM and technology adoption IEBT will not feel high allocating costs for procurement and maintenance and have a positive impact on SMEs’ summarize, this study is purposed to examine the determinant dimension affecting the use of social media marketing. This investigation is essential to provide new insights regarding the adoption of information and communication technology ICT in Indonesia SMEs’ sustainability. We also holistically identified the factors that may impact SMEs’ sustainability and instruments that play a role in their development. We have admitted that several studies mentioning the level of e-commerce approval in developing nations are still inadequate Makiwa & Steyn, Citation2020. In Indonesia, these are affected by several critical factors, including erudite resources, awareness, information sources, and may the complexity of using e-commerce Rahayu & Day, Citation2017.This study provides three main contributions. First, it provides a contribution to the literature by highlighting what factors are affecting the technology adoption and SMM during the Covid-19 pandemic. Second, this study also attempts to link between technology adoption in SMEs, social media marketing, and SMEs sustainability in Indonesia that are absent in the preliminary studies. Some of the preliminary studies, for instance, Chatterjee and Kumar Kar Citation2020, A. Q. H. Chung et al. Citation2017, and Elbanna et al. Citation2019, have not discussed the relationship between SMEs’ sustainability and PEU, PEOU, and Cost. This research provides a deeper understanding of SMEs’ development and the importance of adopting internet/e-business technologies IEBT and SMM. Third, this study in Indonesia and the Covid-19 pandemic is unique due to the massive transformation from conventional to technology adoption and social media marketing as an effort to sustain their paper is presented as follows Section 1 concerns the background of the study and followed the relevant literature in Section 2. Next, we provide the study design, data collection, and measurement development in Section 3. Then, the findings and discussion of the study are presented in Section 4 and Section 5, respectively. Finally, section 6 informs the conclusion, managerial implication, and study’s Theoretical review and Perceived of usefulness PEUThe perceived usefulness PEU occurs in the Technology Acceptance Model TAM, which is promoted by Davis Citation1989 and Davis et al. Citation1989 as the theoretical framework to envisage user acceptance of technology. PEU can be realized when SMEs believe that the involvement of a quality management system will help them promote achievement Davis, Citation1989; Davis et al., Citation1989. Furthermore, when SMEs look at the benefit of using Social Media Marketing SMM to lead to better productivity, there is no doubt that they will adopt this method in their business Kraus, Gast, Schleich, Jones, Ritter et al., Citation2019. Previous studies by Chatterjee and Kumar Kar Citation2020; Qalati et al. Citation2021 found that utilizing SMM will promote the SMEs’ performance. Several preliminary works have also highlighted the significant association of PEU with users’ intentions to engage in new technologies Akinwale & Kyari, Citation2020. Recent studies confirmed that the use of social media through the PEU smartphone device has linear connectivity with the adoption of mobile phone technology Chatterjee & Kumar Kar, Citation2020; Kim & Chiu, Citation2019. Thus, the hypotheses are presented as follows H1 PEU has a positive impact on adoption of IEBT H2 PEU has a positive impact on social media Perceived ease of use PEOUThe perceived ease of use PEOU framework developed by Davis Citation1989 and Davis et al. Citation1989 that has been widely used to understand the adoption of new technology in business and other relevant areas. Some literature believes that perceived ease to use has been linked with the adoption of the internet/e-business technology Taherdoost, Citation2018; Tripopsakul, Citation2018. The underlying rationale is that the anxiety in using new technology drives new uses to avoid, while the friendly use of new technology will provide many advantages for the users Momani & Jamous, Citation2017. In the business context, entrepreneurs are more likely to adopt new technology when essential for enterprise development and easily implemented Ojo et al., Citation2019. The effective use of technology in terms of social media can perform a better accomplishment and revenue. This makes SMEs involve and attempt social media to run the business Sunday & Vera, Citation2018. With this condition, innovation is more accessible for users to implement, which results in users being motivated to adopt the technology Bankole & Bankole, Citation2017. We believe that PEOU positively drives with the exert of new technology. This belief is supported by previous studies by Chatterjee and Kumar Kar Citation2020 and Kraus et al. Citation2019, who documented this relationship. Therefore, the hypotheses are provided as follows H3 PEOU has a positive impact on Adoption of IEBT H4 PEOU has a positive impact on Social Media Cost COSIn economics, the value of the sacrifice that has been made by an economic actor is well-known as a cost. Therefore, all costs associated with a production process should be considered and described in planning the selling price of a product Teece, Citation2019. Trade-offs between advantages and opportunities are determined to assess costs Sculpher et al., Citation2017. Costs are required to utilize technology by SMEs for their growth Chittenden & Ambler, Citation2015. The nexus between cost and technology adoption is often perceived as being value-relevant Alam & Noor, Citation2009. Furthermore, insufficient participation constraints, affordable costs, and inadequate levels of IT skills requirements motivate SMEs to adopt quality management systems. In particular, SMEs in Indonesia will not involve SMM when the initial costs are expensive Derham et al., Citation2016. This needs to provide space for SMEs to connect with their buyers in such circumstances at an affordable cost Zhang et al., Citation2019. A preliminary work by Cassetta et al. Citation2020 mentioned that engaged adoption of e-business information and communication technology ICT in a business company showed that companies investing in various platforms of ICT have a greater placement towards e-business, while the company cites handicaps in linked with cost and delivery acquaintance with lower e-business involvement. Additionally, Orouji and Kafashan Citation2017 remarked that companies with many advantages over time report, including providing affordable costs and reaching new customers, tend to have higher e-business operations. H5 Cost has a positive influence toward the adoption of IEBT H6 Cost a positive influence toward the The adoption of internet/e-business technologies IEBTThe adoption of innovation by SMEs is associated with various factors, especially organization, environment, and technology Ifinedo, Citation2011. The technology–organization–environment TOE blend concept is an incorporative program that combines technological dimensions, conditional organizational elements, and macro-environmental factors Dwivedi et al., Citation2020; Chiambaretto et al., Citation2020. SMEs recognize that innovation takes an important role and increases the advantages of current practices and systems. Consequently, it is forecasted that the engagement of Internet technology and e-business will promote a greater performance Ifinedo, Citation2011. Indirect and direct benefits from implementing IEBT can be seen in maximizing existing resources, which can impact profits. Several preliminary studies by Abd Rahman et al. Citation2017 and Müller and Voigt Citation2018 have demonstrated that comparable benefit is a robust predictor of IEBT and associated technology in SMEs. In particular, SMEs’ acceptance of IEBT is seen from an alteration viewpoint. H7 Adoption of IEBT positively influences on SMM H8 Adoption of IEBT positively influences on SMEs’ Social media marketing SMM and SMEs’ sustainabilitySocial presence theory is described as the extent of the importance of other people in interactions and the resultant of interpersonal association Ahmad et al., Citation2018. SMM can be regarded as a new section and business practice engaged with promotion stuff, services, and ideas through the latest social media Dwivedi et al., Citation2020. Marketing activities undergoing online platforms enable the production of information and connections between members Yadav & Rahman, Citation2017 and the use of smartphone and web-based technology to establish synergistic media in which customers and group members share, co-create, discuss, and modify is known as content Dewnarain et al., Citation2019. The exploitation of customers generated content has enabled businesses to more accurately predict the future buying behavior of their customers A. J. Kim & Ko, Citation2012, increased the popularity of brand posts Kervin et al., Citation2012, attracted new customers Chow & Shi, Citation2015, establish awareness, enhance sales and promote loyalty Castronovo & Huang, Citation2012.In total, 90% of businesses worldwide is categorized as SMEs and have been reported responsible for approximately 70% of global pollution Singh & Thakar, Citation2018. However, the literature on sustainable development and corporate innovation concerns primarily on a sizeable scale, such as multinational ventures, while the sustainability diversion endeavored by SMEs is inadequately recognized and documented Li et al., Citation2020. Large companies are considered to have an adequate endowment for green motivation, while small- and medium-sized businessess are more likely to face financial issues, human and resource management to support sustainability. A preliminary study by Barbosa et al. Citation2020 mentioned that small business is confronted to conceptual understanding and equipment to assess and organize environmental results, assuming that sustainability calculates additional can be provided as a facet that helps in serving, saving, and maintaining three main accepted elements, such as the environment, community, and the economy Garbie, Citation2014. Sustainability enables organizations or companies to gain a competitive advantage in their business Luthra et al., Citation2015. Additionally, Raut et al. Citation2019 pointed out that the application of sustainable operations management SOM positively influences companies’ business performance and minimizes side effects on the community and the environment. Gotschol et al. Citation2014 added that the internal activities in companies have a robust correlation with economic, environmental, social performance, and advantages for the organization in the long term. Companies should contemplate the green issue as an effort in reaching a competitive advantage and enhancing market share today in which highly erudite buyers tend to choose eco-friendly stuff Deif, Citation2011. Social sustainability activities allow companies to reach a better social reputation Marshall et al., Citation2015. For this reason, it can be concluded that sustainability is crucial for organizational activities, which is promoted through the SOM approach Shibin et al., Citation2018. H9 Social media marketing has a positive impact on SMEs’ sustainability3. Research designWe adopted a quantitative approach with partial least squares structural equation modeling PLS-SEM to increase understanding of how support for perceived usefulness PEU, perceived ease of use PEOU, and cost COS for SMEs’ Sustainability, and investigating the mediating role of the involvement of IEBT and Social Media Marketing SMM see Figure 1.The impact of social media marketing for Indonesian SMEs sustainability Lesson from Covid-19 pandemicPublished online22 July 2021Figure 1. The research frameworkFigure 1. The research Participants and data collectionThe respondents were identified who owned small business scale SMEs in Malang, East Java of Indonesia. We proposed 130 questionnaires employing the Google forms platform, which are provided to respondents via WhatsApp and Telegram. We noted that seven questionnaires returned were invalid due to the invalid data provided. This research was conducted from July to September 2020. The participants in this study were asked for their anonymity to ensure ethical issues. The details of respondents are informed in .The impact of social media marketing for Indonesian SMEs sustainability Lesson from Covid-19 pandemicPublished online22 July 2021Table 1. The characteristics of respondents Appendix Table A1 provides information about the respondents involved in this study. In general, the majority of respondents operates in micro-scale businesses, while a small percentage performs in medium-scale businesses with various working experiences. From the table, it can be seen that the educational background of respondents was graduates from senior high school with a percentage of 50%. Most of the participants were running the restaurant business and the average income was under 100 million IDR per Instrument development and data analysisWe adopted a survey method to attain an understanding of the existing phenomenon of SMEs in Indonesia in using social media marketing and SMEs’ sustainability. The instruments used in this study were adapted from previous studies and literature reviews see Table A1. The questionnaires were translated from English to Bahasa Indonesia with slight modification to adjust with the Indonesian context. First, perceived usefulness PEU was measured by five items from Chung et al. Citation2020 and Elbanna et al. Citation2019, while for perceived ease of use PEOU, it was adopted by Ware Citation2018 and Rana et al. Citation2019. To estimate cost COS, this study formulated five items from S. Chung et al. Citation2020 and Zhang et al. Citation2019 and the adoption of internet business technology IEBT was adapted by Chong and Pervan Citation2007 and Ifinedo Citation2011. Additionally, to measure social media marketing SMM, we elaborated three indicators from Shareef et al. Citation2018; Citation2019. Lastly, SMEs’ sustainability SS used five items from Elbanna et al. Citation2019; Chatterjee and Kumar Kar Citation2020. The questions asked participants to rate how strongly they agreed with each statement from 1 strongly disagree and 5 strongly agree. The data analysis approach in this work operated partial least squares structural equation modeling PLS-SEM with Smart PLS version Results and The outer model evaluationThe initial phase in determining the outer model of partial least square PLS aims to confirm that the instruments used are reliable. The criteria to determine the model achieve reliability when composite reliability CR and Cronbach’s Alpha are higher than Hair et al., Citation2014. This study found that the CR value of each construct ranges from to meaning that to achieve reliability see . Additionally, the indicator to perform the convergent validity is accomplished when the average variance extracted AVE is greater than Hair et al., Citation2014. From the calculation that has been provided in , several indicators, including PEU3, PEOU1, PEOU2, COS3, and IEBT4 need to be omitted, considering the item loading is smaller than After the expulsion, all items were above and the AVE value for each construct ranged from to > implicating to achieve the convergent impact of social media marketing for Indonesian SMEs sustainability Lesson from Covid-19 pandemicPublished online22 July 2021Table 2. Calculation of Outer Model In addition to convergent validity evaluation, this study also conducted the discriminant validity using cross-loading factors. informs that the value of cross-loading for all variables PEU, PEOU, IEBT, SMM, and SS is higher than showing that the variables to meet the discriminant validity impact of social media marketing for Indonesian SMEs sustainability Lesson from Covid-19 pandemicPublished online22 July 2021Table 3. Discriminant Validity Collinearity testThe collinearity test is intended to know the existing collinearity among variables studied, which is proxied through Variance Inflation Factor VIF. The criteria to consider accomplish the collinearity test when the VIF value is less than Hair et al., Citation2013. From the preliminary evaluation, all variables involved have the VIF coefficient score ranging from to However, one hypothesis was rejected, considering the t-value is see Figure 2.The impact of social media marketing for Indonesian SMEs sustainability Lesson from Covid-19 pandemicPublished online22 July 2021Table 4. The Hypotheses Testing The impact of social media marketing for Indonesian SMEs sustainability Lesson from Covid-19 pandemicPublished online22 July 2021Figure 2. The structural equation modelling calculationFigure 2. The structural equation modelling Model fitR-square R2 model shows the accuracy of the model prediction Hair et al., Citation2020. R2 values that fall at or higher than are determined as substantial, and are categorized as moderate and weak, respectively Hair et al., Citation2014. The calculation indicates that PEU, PEOU, and COST account for of the IEBT variant, with moderate predictability. Meanwhile, PEU, PEOU, COST, and IEBT explained of the SMM variants with a moderate level of predictability. Likewise, PEU, PEOU, COST, IEBT, and SMM explained of the SMM variants with a moderate level of predictability. Furthermore, the f2 was conducted to understand whether exogenous constructs have a substantive influence on endogenous constructs. Referring to Hair et al. Citation2014, f2 values and respectively, represent the small, medium, and large effects of exogenous constructs on endogenous constructs. Specifically, the size effects of PEU, PEOU, and COST on IEBT had a large effect f2 value was Furthermore, the effect sizes of PEU, PEOU, COST, and IEBT on SMM had a large effect f2 value was Lastly, the size of the IEBT and SMM on SS was categorized as moderate f2 value DiscussionsThe finding of this current work answered nine hypotheses. In the beginning, the study confirmed the connectivity between PEU and the adoption of IEBT with the p-value of Accordingly, PEU also has an impact on SMM with the p-value of This result may be performed by the fact that the majority of SMEs are familiar with how to engage social media for business, and it has been considered a valuable tool for marketing purposes. Additionally, social media increases business productivity, helps with better query management, and promotes customer satisfaction. The results of the study reinforce the findings of prior works by S. Chung et al. Citation2020; Elbanna et al. Citation2019; Chatterjee and Kumar Kar Citation2020. In terms of the adoption of IEBT, SMEs have employed internet-based e-commerce or e-payment for their transactions. SMEs have also assimilated interned-based for their critical operations and business activities in SMEs requiring a high IEBT. The results of the study confirm the preliminary studies by Chong and Pervan Citation2007 and Ifinedo Citation2011, who remarked that SMM helped in terms of promotions and product services from SMEs. Several competitors have used social media for marketing, it has imperative to actively use social media. Employing SMM techniques is great for SMEs’ businesses Shareef et al., Citation2018, Citation2019.With respect to the first and second hypotheses, we found that PEOU robustly impacts the adoption of IEBT and SMM with a p-value of and t-value of respectively. The fundamental rationale is that SMM offers a preface and menu to be used. SMEs are also effortless to recognize new customers undergoing social media because it has already been used for their daily activities. The findings explained that social media provides information needed about customers, and it is unchallenging to advertise goods and services on social media platforms. The findings of the survey support the preliminary works by Ware Citation2018, Rana et al. Citation2019, and Chatterjee and Kumar Kar Citation2020. The fifth hypothesis mentioned that there is positive connectivity between costs on the adoption of IEBT. The data estimation indicated that the p-value was implicating that the cost has a significant effect on the adoption of IEBT. The results of this study are logical due to the fact that SMEs consider that the cost of handling customer inquiries has been reduced by using SMM. The cost of identifying new customers has been reduced through the use of quality management services. Customer awareness and training costs have been reduced with the use of quality management services. The overall cost of advertising and promotion has diminished undergoing quality management services. Likewise, the cost of SMEs for handling customer inquiries has been reduced by using quality management services. The findings of the study confirm the findings made by S. Chung et al. Citation2020, Zhang et al. Citation2019, and Chatterjee and Kumar Kar Citation2020.The surprise finding showed that costs failed to affect the SMM. The difference in our findings needs to be provided in this study context. Due to the increasing technology, SMM does not require high costs due to internet data packages from several cellular operators, which are also easier than competitive. Almost all SMEs involved in this study already use Android or iOS-based phones to already have a social media application on their smartphones. WhatsApp, Facebook, Instagram, and Telegram are getting familiar with their use. Some of the SMEs have a website, and the use of email facilities is not optimal. In this digital age, business competition is very high, making business people have to follow the development of marketing media, which is currently a trend. At the same time, their competitors use social media for marketing, so they have to be very active as well. The involvement of social media marketing techniques is appropriate for SMEs’ businesses that are perceived to have lower costs than conventional marketing. The results of this research decline the prior works of S. Chung et al. Citation2020, Zhang et al. Citation2019, and Chatterjee and Kumar Kar Citation2020. It is important for SMEs to take benefit of the existence of social media to improve the sales performance of their products. By utilizing social media, barriers to distance, space, and time, as well as prices of goods can be eliminated. In addition, SMEs no longer need a large space to display their products. Distance is also not an obstacle to sending goods because there are many courier services companies at affordable prices and quickly reach consumers Ahmad et al., Citation2018; Jacobson et al., Citation2020; Odoom et al., Citation2017.In addition, the study confirmed the influence of the IEBT adoption on SMM with the p-value of and t-value of Indeed, this research also showed the positive effect of the Adoption of IEBT on SMEs’ sustainability. The SMEs involved in this research have a condition that the adoption of IEBT has a robust effect on Social Media Marketing. The fundamental reason is that the IEBT has been adopted appropriately by SMEs in their marketing, payment, and business transactions. The number of operations and business activities in their company that require IEBT is high. This finding supports some preliminary studies by Chong and Pervan Citation2007; Ifinedo Citation2011. Currently, with this SMM, SMEs began to promote their goods and services through social media, which they felt was helpful for getting more profit in their last finding indicated the influence of SMM on SMEs’ sustainability. A possible explanation for these results may be the SMEs’ performance has increased after using social media platforms. The daily sales turnover is also above average compared to other SMEs whose marketing is not using social media platforms. The customers who have used social media platforms are more easily connected in conveying marketing information, and orders can be made with a personal message. The efficiency of identifying customer needs has been improved by using quality management services. Employees’ creativity has been improved through the use of SMM because they have to update their status in marketing their products. This finding supports the findings by Elbanna et al. Citation2019; Chatterjee and Kumar Kar Citation2020.5. ConclusionThis study highlights how perceived usefulness, perceived ease of use, and cost drive internet/e-business adoption, social media marketing, and SMEs’ sustainability. This study indicates that the adoption of new business technology and social media marketing can be explained by perceived usefulness and ease to use of users, while cost variable has an impact on technological adoption, but it does not link with social media marketing. The paper also confirms a robust correlation between the internet/e-business adoption, social media marketing, and SMEs’ sustainability in Indonesia. The research has both practical and academic implications. First, this research provides valuable input for SMEs in both developing and developed countries to further increase their knowledge and skills in terms of digital-based marketing. Second, it highlights the importance of social media marketing in responding to world-changing. Therefore, the collaboration between universities and SMEs through a community services scheme to provide workshops and to mentor SMEs is suggested to maximize social media for marketing. The government needs to provide easy access for capital to SMEs. Third, it needs to provide a digital marketplace for the information and promotion of SMEs. Lastly, the Department of Industry and Trade can serve with practical activities primarily on marketing to have a greater market using social media marketing. This study suggests that the marketing model be changed from conventional to social media-based marketing. Also, training for SMEs for adopting social media marketing is essential to boost their sales. The government can take a role in providing this training and present the infrastructure that supports social media-based marketing models. When these two strategies are implemented, this can be used not only during the Covid-19 pandemic but for global competition. The main limitation is that the geographical setting solely involved SMEs in East Java of Indonesia and involved 123 participants. For this reason, future scholars can elaborate on the small business scale in entire Indonesia to obtain more comprehensive characteristics and factors supporting sustainability. This research can be an initial study for scholars linked with SMEs’ sustainability, primarily in the Indonesian context. You have all kinds of data. You don’t know what to do with it. That’s where we come in. We are a Data-Driven Marketing Agency based in Jakarta, Indonesia. We are focused on providing comprehensive end-to-end CRM, Loyalty Management, and Digital Marketing services to our clients. We ... read more about Cogency Indonesia Virtual Assistant in Indonesia provide exclusive service for business and administration support. VAI has been a pioneer in the business in Indonesia since 2011. 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Incredible and high quality motion graphics that can make your brand noticeable. We will surely help you to introduce your business / products with a captivating and focused video. Cuatrodia is a Jakarta design-based motion graphics studio. We implement graphic design and motion graphic into our projects and we aim to please both ourselves and our clients. Starting business since 2013, NUBIZ INDONESIA is focus with video Corporate Video Production Services. We believe the corporate video should be handled properly, because it represent the business of the company itself including the value, belief and promise that hold in the company. The message should be delivered easi ... read more about Nubiz Yumboxdesign'​ is a young & dynamic company that specializes in creating stunning creative delivery in all things media. Originally set up by ex-Lambie-Nairn Designer 'Peter Sinclair'​, who is currently 'Creative Director'​, 'Yumboxdesign'​ truly represents a talented collective ... read more about Yumbox Design Surrounded by smart, passionate people and with the best tools and approaches at your disposal, you’ll take giant leaps toward creating a business, becoming a founder and design, build and support websites, application, mobile apps and also digital marketing for clients worldwide. We make your busin ... read more about IDP Solution We will start by giving you our creative brief document. You can explain your idea or business, target audience and styles. We will generate the general idea and start the brainstorming process. Praxis is a company devoted to integration, consulting, nearshoring and software development. With more than 15 years in the market we deliver solutions based on international best practices such as CMMI, PMI, ITIL, ISO. We offer large scale near shoring solutions in America. We are a communications partner with marketing communications and corporate communications as our core service. We utilize an integrated approach in delivering communications strategies using both conventional and modern channels. Impact to our people, clients, partners and society through creativity" has been our mantra for 19+ years. From brands you've heard to brands you will, we help them grow their brand with integrated digital marketing strategy and campaigns, from social media to search engine, from business-driven website to soc ... read more about RED Comm Indonesia Established in November 2010, Asia Media Prisma known as AMP, is a holding company of ten agencies specialize in Advertising, Media Specialist, Brand Activation, Sports Marketing, Sophisticated Strategic Media & Brand, Competitor Analysis, Media Planning & Buying of TV, Pay TV, Cinema, Print, Radio, Digital, OO ... read more about AMP PHAR Partnerships is an international media and marketing agency with offices in the UK, Singapore, Philippines, Malaysia, Indonesia, India, and Thailand. We invest in technology to engineer integrated media campaigns and create long-term marketing partnerships, with a particular expertise in transport and infrastructu ... read more about PHAR Partnerships Brut is a boutique marketing agency that exists to leave a mark in world history by helping to bring exciting projects to success. We help companies with promising ideas to build successful businesses, providing them with complex marketing activities that bring sparkling results. Being obsessed with quality deliv ... read more about Brut WE ARE A TEAM OF PROFESSIONALS WITH COMBINED EXPERTISE IN MARKETING, PRODUCTION, AND GRAPHIC DESIGN. SNXP Studio features a team of highly experienced and creative talents in marketing, photography, videography, and graphic design capable of fulfilling your visual & marketing needs. We provide a wide range& ... read more about SNXP Studio The Vero agency helps to grow businesses in the ASEAN region by creating brand experiences that delight users. We do this by combining the best social media, digital marketing, creative and PR capabilities into a single, unified solution. And by adding these capabilities to our single-minded focus on serving compani ... read more about Vero Go Ahead is a group of specialized digital marketing services and technologies. Mobile marketing agency Go Mobile spun off some of the products into separate companies and became the Go Ahead group of companies. The group includes the brands Go Mobile, Go NET, Go Influence, Go Design, Go nnection. We carr ... read more about Go Mobile SMEBro is an allround advertising agency with offices in the heart of Hong Kong, focusing on delivering optimized digital marketing result through best practice with our professional team. We offer customised Search Engine Optimization, Local Search Strategy, Link Building & Content, Paid Search Management, Cu ... read more about SMEBro HK Imogen Public Relations is a leading integrated communication agency based in Jakarta, Indonesia, specializing in public relations, public affairs, and strategic communications. Sector focuses are FMCG, Pharmaceuticals & Healthcare, Industry & Technology, and governmental organizations & State-Own Enterpris ... read more about Imogen Public Relations Erat communication is a PR consultant who is here to bridge a brand with the media and stakeholders so that the information conveyed can be published to the wider community. Together with our professional team, we create the best solutions to answer client needs through appropriate communication strategies. Mediatropy is an independent full-service digital agency that helps brands tell their stories to the right audiences. More than 200 clients in Asia have trusted our expertise to engage their audiences with digital marketing campaigns that build higher customer lifetime values. As an independent digital agency, we devel ... read more about Mediatropy All you need is a light a light for you to see each other Our integrated digital strategy will light your way to reach your customers Our team focus on delivering the best solution to help merchants grow in the competitive E-Commerce industry. Thanks to our years of experience in E-Commerce, we are able to deliver a beautiful and reliable website for your E-Commerce needs. Whether you are a startup company bringing a new product to life, or an est ... read more about Lime Commerce We’re digital marketing agency based in Indonesia. Our passion is building business brands with forward-thinking design and marketing strategies. And seeing people’s lives enriched by the work we do. Digital marketing gives businesses of any size access to the mass market at an affordable price and, unlike ... read more about Growinx Digital Marketing Agency BrandZtory Is a Digital Marketing Agency Jakarta, Indonesia. Our Services Web Development, Graphic Design, Branding, Content Creation, Photo & Videography. RIFF is an international multi-award winning company with a strong Dutch backbone. With the combined expertise of the various branches within our group, we help companies find their own rhythm. We aim to transform companies’ online ambitions into tangible results for the complete digital customer journey. We h ... read more about RIFF Digital Marketing Merah Cipta Media is one of the leading internet and advertising group company in Indonesia that provides complete solution in branding, marketing, communications, technology and digital media strategy & execution for major industry players in Indonesia. Digihouse ID as a Digital Agency in Jakarta will optimize your business ecosystem strategy from digital marketing perspective — SEO, SEM, Social Media Platform, Design, Video, Offline penetration to growth and get opportunies competing with others competitors around the world! Salvo is an energetic and talented people who passionate about making a better world for everyone by helping your of being startup, the founder have with them more than 12 years of creating content, managing people, digital and experiential marketing. Handling major clients such as Telkomsel, Unilever, ... read more about Salvo UpBrand is a boutique digital marketing agency that aims to increase our clients’ brand value by utilizing a data-driven approach to optimize the use of digital marketing channels. We are a marriage of creative minds and technology nerds, providing our clients with the creative sparks as well as the technological ... read more about Upbrand Digital Marketing Agency We are a technology company specializing in online marketing, and particularly in Indonesia, we are a full-service digital marketing company. Our services range from integrated digital campaign to all digital products under creative, performance, and social aspects of online marketing. ANTS is Vietnams leading integrated programmatic advertising SaaS platform. A leader in online advertising space in Vietnam and Southeast Asia, ANTS provides the technology platform and creates the marketplace for publishers, agencies/advertisers, as well as other third party players with a comprehensive range o ... read more about ANTS Programmatic PT Fortune Indonesia Tbk is a group of integrated communications development companies founded on May 5, 1970 under the name PT Fortune Indonesia Advertising Company. The birth of Fortune Indonesia was confirmed when Mochtar Lubis – a novelist and prominent Indonesian journalist – established Fortune Advert ... read more about Fortuna AVB Media Asia is an integrated digital marketing and production based in Bali with representatives in Jakarta and Singapore. With over 25 years of specializing in production, we have evolved into marketing partner especially in the digital platform purposes for many business from various industries. ... read more about AVB Media Asia Big In Digital is a boutique digital agency based in Jakarta Indonesia with a passion in merging technology and creativity as a solution. We have a spectrum of clients ranging from Banking, FMCG, Services to Oil & Gas industries. MicroAd BLADE Indonesia was established to sale DSP "MicroAd BLADE"​ in Indonesia. We are going toward the biggest DSP company in Indonesia. MicroAd, Inc is a leading online ad platform company in Japan. Selected by Red Herring's Top 100 Asia award in 2013, honoring the year's most promising private ... read more about MicroAd BLADE Indonesia At DRBRAND Founded by Parker Casio , we take great pride in what we do and we’re passionate about our work. We’re a team of highly enthusiastic, and eminently qualified individuals who love helping businesses to grow. We truly believe in the power of the web to level the playing field so that sm ... read more about DRBRAND AGENCY DOCOM Digital Agency Jakarta membantu bisnis Anda agar bisa bersaing, tentunya bukan hal yang mudah. Karena itulah kami membentuk Tim yang solid dan kompeten. Tim DOCOM terdiri dari berbagai orang yang sudah berpengalaman dan profesional di bidang SEO, web programming, social media marketing, dan berbagai bidang lainny ... read more about Docom Digital Agency DGtraffic is a team of committed, positive and successful people who are always striving to be balanced, integrated and honest. We will work within our “10 Things of Culture” to make sure that every business who touches, or is touched by the DGTraffic team, will benefit greatly and in some way move closer t ... read more about DGtraffic Indonesia We work for one reason helping you stay ahead of the marketing game. Each marketing solution geoneto offers is designed to best suit your business needs. Our team is made up of strong, knowledgeable, local experts with extensive experience in integrated-marketing practices from market research, customer relationship ... read more about Geoneto Datamaya telah berdiri sejak tahun 2010 dan kini telah menghandle lebih dari 100 klien yang tersebar di Indonesia dengan berbagai macam bidang usaha. Seperti bidang fashion, pendidikan, otomotif, retail, pertambangan, kesehatan dll. PR & Social Media Marketing Our creative team, service, and deliverables are on another level. We work as an extension of your team, developing end-to-end growth initiatives tailor-fit to your goals. We work with Company, Influencers, Public Figures, Artists, and Entrepreneurs who let us express our crazy visio ... read more about Perlu Agency Can’t find the right partner for your project? Get a list of best-fit companies handpicked by our experts that match your requirements. Get a Personalized Shortlist Ekonomi digital menjadi industri yang tumbuh sangat cepat di Indonesia. Mengutip data Binar Academy, diperkirakan pada 2025, ekonomi digital di Indonesia akan mencapai US$ 124 miliar, naik dari US$ 44 miliar pada 2020. Bahkan selama pandemi Covid-19, sektor digital negara ini diproyeksikan tumbuh 10%, naik dari US$ 40 miliar pada 2019. Saat ini, digital marketing menjadi bagian penting bagi perusahaan untuk meningkatkan kinerja bisnisnya, terlebih di masa pandemi dan disrupsi digital atau ada yang menyebut sebagai era bisnis baru. Fenomena tersebut terlihat dalam ajang Indonesia Digital Marketing Champions IDMC 2021. Untuk kedua kalinya, Business Digest lembaga riset Grup SWA dan Majalah SWA menggelar IDMC. Perhelatan ini merupakan ajang penilaian yang memeringkat perusahaan-perusahaan yang berhasil meningkatkan kinerja bisnis berkat pengelolaan dan pemanfaatan teknologi digital secara tepat, cerdas, dan efisien di bidang pemasaran dan penjualan digital marketing. Tujuan dari ajang ini adalah eksplorasi best practice penerapan digital marketing di perusahaan dan memberikan apresiasi bagi perusahaan yang sukses menerapkannya. Adapun kriteria penilaian dalam ajang ini adalah pertama, identifikasi masalah, yaitu menjelaskan kondisi permasalahan yang dihadapi perusahaan dan kebutuhan terhadap terobosan baru dengan nilai 15%. Kedua, konsep digital marketing, yaitu menjelaskan relevansi konsep digital marketing dengan permasalahan, keunikan solusi, dan penerapan di perusahaan 35%. Ketiga, hasil, dampak, dan sustainability, yaitu menjelaskan hasil/pencapaian, dampak bagi perusahaan, dan skema keberlangsungannya dalam jangka panjang 50%. Dalam ajang IDMC 2021 ini, pemenangnya dibagi menjadi juara lintas kategori juara umum dan juara per kategori ada 9 kategori. Masing-masing pemenang pada kategori tersebut, selain mendapatkan skor, juga disematkan predikat Excellent 81,10 - 84,13, Very Good 78,05 - 81,09, dan Prospective 75,00 - 78,04. Untuk pemenang lintas kategori juara umum jawara nomor satunya diraih Auto2000 PT Astra International Tbk dengan skor juara kedua Indihome PT Telkom Indonesia Tbk dengan skor 83,14, dan juara ketiga PT Prodia Widyahusada Tbk dengan skor Masing-masing pemenang ini memiliki strategi dan keunggulan dalam membesut pemasaran digitalnya.. Mari kita bedah satu per satu sebagai berikut Sementara untuk juara per kategori ada 9 kategori industri yang dinilai, yaitu Bank juara 1 Jenius PT Bank BTPN Tbk, juara 2 CIMB Niaga Syariah, juara 3 Bank DBS, BUMN Services PT Jasa Marga, PT Jasa Raharja, PT Asuransi Jasa Indonesia, Data & Entertainment Indihome PT Telkom Indonesia Tbk, Smartfren PT Smartfren Telecom Tbk. Kemudian kategori lainnya adalah Healthcare Products PT Dexa Medica, PT Herbalife Indonesia, Healthcare Services PT Prodia Widyahusada Tbk, PT Pertamina Bina Medika/Pertamedika, Insurance PT Mandiri AXA General Insurance, PT Generali Indonesia, dan Sales & Distribution Auto2000 PT Astra International Tbk, PT Datascrip. Masing-masing pemenang pada kategori tersebut, selain mendapatkan skor juga disematkan predikat excellent, very good, dan prospective. Untuk juri dalam ajang ini adalah Edhy Aruman Redaktur Senior Majalah MIX, Dosen PR FISIP UI dan LSPR, Elga Yulwandri CEO Ivosight, Istijanto Dosen Universitas Prasetiya Mulya, dan Dede Suryadi Redaktur Majalah SWA. Elga, Juri IDMC 2021 mengatakan sebagian peserta IDMC 2021 sudah mengimplementasi prinsip-prinsip terkini dari strategi digital marketing dan cukup komprehensif, baik dari sisi paid media, earn media, share media maupun owned media karena setiap bagian dari convergence media ini strateginya berbeda-beda. Strategi Digital Marketing Harus Agile Untuk menjawab tantangan dan persoalan ke depan, perusahaan dan strategi digital marketing-nya harus tetap agile mengikuti perubahan perilaku dari konsumen. Misalnya dari sisi format konten, shifting platform yang popular di audience digital menjadikan “bite size” video sebagai format yang paling dapat diterima mayoritas netizen. “Brand yang tadinya menyiapkan long format video harus segera menyesuaikan strategi konten digital mereka supaya dapat memanfaatkan wave baru ini dan pandemic ini juga merubah beberapa behavior,” ujar Elga. Sementara itu, Istijanto, juga Juri IDMC 2021 memandang secara keseluruhan ajang IDMC 2021 ini cukup bagus yang berati ada kemajuan dari waktu ke waktu maupun antar perusahaan dalam mengimplementasikan pemasaran digitalnya. Parameternya, pertama, semua peserta sadar aware atas pentingnya peran digital marketing. Jadi dari level paling dasar sudah terlewati. Artinya bukan pada tahap perlu atau tidak mengadopsi digitalisasi tetapi sudah memandang “digitalization is a must”. Untuk itu mereka sudah memiliki budget, memiliki tema yang telah terencana, dan juga struktur organisasi yang menangani khusus digital. Kedua, terkait dengan tahapan digitalisasi yang dilakukan memang ada variasi, yaitu dari yang paling dasar sampai paling tinggi. Paling dasar misalnya mendayagunakan sekadar sebagai kanal informasi online, yang menengah untuk database pelanggan, dan yang tertinggi untuk transaksi alias creating revenue dan community. Ketiga, ada variasi model yang mereka rujuk. “Ini mengidikasikan bahwa mereka mau jadi yang terbaik sehingga mencari model yang paling sesuai dan paling menjanjikan dari segi kinerja,” ungkap Istijanto. Rencananya, perhelatan Indonesia Digital Marketing Champions IDMC yang digelar Business Digest lembaga riset Grup SWA dan Majalah SWA ini akan dilakukan setiap tahunnya. Sedangkan bahasan lengkapnya dari hasil ajang ini telah dimuat di Majalah SWA Dede Suryadi

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